Privacy Policy

PRIVACY POLICY
Wilkie May & Tuckwood Group
Last Updated: 3 March 2026
________________________________________
1. Who We Are – Data Controllers
Wilkie May & Tuckwood operates through a number of independently owned and legally separate businesses. Each office is a separate legal entity and acts as an independent data controller registered with the UK Information Commissioner’s Office (ICO).
This website covers the following businesses:
________________________________________
Wilkie May & Tuckwood (Taunton)
Wilkie May & Tuckwood (Taunton) is a trading name of JREA Ltd, registered in England & Wales under company number 13185518, registered office address:
Winchester House, Corporation Street, Taunton, England, TA1 4AJ.
ICO Registration Reference: ZB209746
________________________________________
Wilkie May & Tuckwood (Minehead)
Wilkie May & Tuckwood (Minehead) is a trading name of Harris and Parsons Ltd, registered in England & Wales under company number 13217400, registered office address:
6 Wellington Square, Minehead, Somerset, TA24 5NH.
ICO Registration Reference: ZB355586
________________________________________
Wilkie May & Tuckwood (Watchet)
Wilkie May & Tuckwood (Watchet) is a trading name of Harris and Parsons Ltd, registered in England & Wales under company number 13217400, registered office address:
35 Swain Street, Watchet, Somerset, TA23 0AE.
ICO Registration Reference: ZC021273
________________________________________
Wilkie May & Tuckwood (Bridgwater)
Wilkie May & Tuckwood (Bridgwater) is operated by N Hale, Sole Trader, registered office address:
34 St Mary Street, Bridgwater, TA6 3LY.
ICO Registration Reference: TBC
________________________________________
Wilkie May & Tuckwood (Wellington)
Wilkie May & Tuckwood (Wellington) is operated by J Wrelton, Sole Trader, registered office address:
29 High Street, Wellington, TA21 8QT.
ICO Registration Reference: Z6136501
________________________________________
Wilkie May & Tuckwood (Lettings)
Wilkie May & Tuckwood (Lettings) is a trading name of J Wrelton & K Tebbutt (Partnership), registered office address:
First Floor, Winchester House, Corporation Street, Taunton, England, TA1 4AJ.
ICO Registration Reference: ZC100860 
________________________________________
Each business listed above acts as an independent data controller in respect of personal data processed by that office.
If you contact a specific office, that office will be the data controller responsible for your personal data.
________________________________________
2. The Data We Collect
We may collect and process the following categories of personal data:
• Identity Data (name, title)
• Contact Data (address, email address, telephone number)
• Property Data (ownership details, buying/selling interests)
• Financial Data (bank details, referencing information where applicable)
• Transaction Data (details of sales, lettings or management)
• Marketing Data (communication preferences)
• Technical Data (IP address, browser type, usage data via cookies)
________________________________________
3. How We Collect Your Data
We collect personal data when you:
• Submit an enquiry via our website
• Register for property alerts
• Request a valuation
• Instruct us to sell, let or manage a property
• Contact us by phone, email or in person
• Interact with property portals such as Rightmove or OnTheMarket
We use CRM systems including Alto and Expert Agent to manage property transactions and communications.
We may also receive data from solicitors, mortgage brokers, referencing providers, AML providers or other professional advisers involved in a transaction.
________________________________________
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – To perform our obligations when you instruct us to sell, let or manage property.
Legal Obligation – To comply with Anti-Money Laundering regulations and other statutory requirements.
Legitimate Interests – To operate and improve our business, respond to enquiries and provide relevant property information.
Consent – For certain marketing communications where required.
________________________________________
5. How We Use Your Information
We use personal data to:
• Market and promote properties
• Arrange viewings
• Negotiate offers
• Carry out AML and referencing checks
• Manage tenancy agreements
• Progress property transactions
• Send property alerts
• Improve our website and services
________________________________________
6. Marketing Communications
If you are an existing client or have enquired about a property, we may contact you with information about similar properties under legitimate interests.
You may unsubscribe at any time by:
• Using the unsubscribe link in marketing emails
• Contacting your local office directly
We do not sell personal data to third parties.
________________________________________
7. Data Sharing
We may share personal data with:
• Property portals such as Rightmove and OnTheMarket
• CRM providers (Alto and Expert Agent)
• Referencing and AML providers
• Solicitors and mortgage brokers
• Professional advisers
• Regulatory authorities where legally required
________________________________________
8. International Transfers
Some service providers may store or process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:
• UK adequacy regulations
• International Data Transfer Agreements
• Standard Contractual Clauses
________________________________________
9. Data Retention
We retain personal data in accordance with legal and regulatory requirements:
• AML records: 5 years
• Sales and lettings transaction files: 6 years
• Unsuccessful applicants: 12 months
• Website enquiries: 12 months
• Marketing data: Until you unsubscribe
________________________________________
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.
________________________________________
11. Your Rights
Under UK GDPR you have the right to:
• Access your personal data
• Request correction
• Request erasure
• Restrict processing
• Object to processing
• Request data portability
To exercise your rights, please contact the relevant Wilkie May & Tuckwood office directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
________________________________________
12. Changes to This Policy
We may update this privacy policy from time to time. Updates will be published on this page with a revised “Last Updated” date.